Frequently Asked Questions
Who should I contact for technical support?
The Breastfeeding Friendly Consortium Support Team is available to assist learners Monday through Friday from 9:00 AM to 5:00 PM ET (Eastern Time).
Contact our support team via email ([email protected]) or visit the Contact Us page.
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Is there a fee for participation?
Yes, fee information for each of the activities is included in the activity description. Click the more button under each activity to access this information.
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What is the refund policy of this site?
All sales are final once any learning content has been accessed. Refunded monies for learning content not yet accessed will be returned minus the payment portal processing fee.
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What are the site requirements?
The site and courses are compatible with all web browsers that have been updated within the past three years. The site and courses are also available on mobile devices.
Some hospital security settings and firewalls may prevent your coursework from checking off as complete; you may wish to complete your course content from a home network or have your hospital IT department whitelist this website.
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Lost your password?
Click the “Log In” link in the top navigation, then click “Lost Your Password?” Enter your email address or username on the following page and you will be sent an email with a link that will allow you to reset your password. If you have technical difficulties, contact the Support Team ([email protected]).
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How do I print my certificate?
Course certificates become available after completing your course. To review all certificates for completed courses, click on “My Courses” in the main navigation and click the “Access Certificates” button for each course.
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How long do I have access to my course?
You have access to your courses for 365 days after course enrolling.
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I represent an institution that needs to provide staff training. Is there a volume discount and help tracking staff participation?
Yes, volume discounts are available, and our Institutional Package includes tracking and reporting software. Click on the Institutions tab in the navigation bar, or click here, to view pricing information.
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Now that the site has changed, will I still have access to my past certificates?
After September 30, you will not have access to your past certificates; however, if you need assistance with accessing past certificates, please contact technical support. We will be unable to claim any unclaimed credit for you, but we will happily help you with existing certificates.
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How do I share my thoughts about the site?
Through our required evaluation form, we encourage feedback from learners. You can also use the form on the Contact page to share your thoughts – we want to hear from you!
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Why am I being charged GST/VAT?
Sales in certain geographic locations require collection of additional taxes by sellers and distribution of those taxes by sellers to the appropriate government authorities. These tax rates differ by country/location and can generally be found on your country or locale’s official website.
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I was registered on the old BFC site. Can I log in on the new site?
Yes, your username/email address has been transferred over. An email has been sent to your email address containing an activation link. To activate your account on the new website, please click on the link and complete the registration form by entering all the required fields. After that, you will log in as usual.
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Is a printed version of the course available?
Our courses are exclusively online; no printed version is available. Once you activate your course, you will have 12 months’ access to it, and you may access it as often and as many times as you would like during that 12-month period.
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